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‎07-29-2022 10:41 AM - last edited on ‎07-29-2022 02:36 PM by Moderator

HP Recommended
Product: HP ENVY 5010 All-in-One Printer
Operating System: Microsoft Windows 11

I belong to the ink subscription scheme.  I receive black ink cartridges without any problem.  I have not been sent a coloured ink cartridge for over a year.  In the subscription tracking it shows one being delivered in July 2021.  I never received this cartridge.

 

This is not the first time I have tried to get a new cartridge.  All I want is for one to be mailed to me.  I'm paying for it.  I don't have the time to fiddle round.  If there is a problem with the subscription quite simply it would be easier to close the account and open a new one.  

 

In the meantime it is surely within HP capability to mail out a colour cartridge as a one off.  

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