Colour ink cartridges not received for months

[Symone22]

Hi , l haven't received any colour ink cartridges for months. I keep getting only black ink, but no colours, even though the level of the coloured ink shows extremely low. I cant use the printer at all,as l need all colours. It impossible to contact anyone from hp ,as there no one available. What options do l have? Cancel my instant ink subscription seems to be the only one. 

[Anand_Andy]

Hi @Symone22,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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