Communication problem with instant ink cartridges, even after troubleshooting

[Jkn1103]

I have an instant ink subscription, but those cartridges that I have been using are suddenly giving me an error message that “ The indicated cartridges are not communicating correctly with the printer.  If this problem persists, replace the cartridges.”  I have done every troubleshooting option I can find, turning off/on, resetting, removing, cleaning, but nothing has fixed it.  How am I supposed to replace the cartridges when I have to wait for the next instant ink shipment?  If this is automated, why can’t HP see I have this error and ship more ink?  What am I supposed to do if I need to print something before my next ink delivery arrives?

[Rainbow23]

Hi @Jkn1103,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

We need some information related to instant ink to address this issue. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

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