Company sent wrong ink cartridges

[At313616]

My i received my first ink subscription.    Never install it until today.   It's the wrong in number.   It takes 67. You all sent 61

[Jerry_57]

Hi @At313616,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your printer uses HP 67, but you received HP 61. The cartridge may have been sent for a different Instant Ink printer, or it may be the wrong replacement.
 

Here’s what HP recommends:
 

1. Compare the new cartridge number to the old one you removed.
   
   
   • If the cartridge number is not the same, make sure it was not intended for another Instant Ink printer in your area.
      
2. Kindly share the serial number of your printer or Instant Ink account number or registered email ID in a private message.

Please help us by providing the Product serial number or product number in a private message so we can assist further.
 

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.

[At313616]

Yes my printer takes 67 and on my first subscription delivery hp sent me 61.  My printer does not take that 

[Jerry_57]

Thank you for sharing the details.

Please help us by providing the Product serial number or product number in a private message so we can assist further.
 

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.