Complaint - Instant Ink

[WDWJ06]

   The 8035e was the 1st printer that I purchased from HP for an instant ink subscription.  After several months I had problems with a debit card but forgot to let HP know.  So after a month or so they stopped my printer and that got my attention so I rememberd to update my card.  Once that was completed they charged me appropriately but they they took out an extra 29 dollars plus.  When questioned they said I had used the ink and printed several pages.  That is not true.  Yes there were several pages but they were blank.  In fact, I had been called by my wife and she told me the printer won't stop.  She allowed the printer to finish and I reviewed them when I got home.  I then called HP of course they did not believe my story and I felt terrible.  I then told them to cancel my account and refund my money.  They gave me $11 of $29 of which I did not agree with them.  This is very sad.  I later went online to return the ink on the prescription and couldn't get it to work.  Of course no help from online resources.

[Anand_Andy]

Hi @WDWJ06,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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