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‎02-02-2020 05:05 PM

HP Recommended
Product: HP 5020

I purchased this printer for my 11 year old daughter and she can’t print her homework which is just text so just black and white because I’m not enrolled in i

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1 REPLY 1

‎02-05-2020 05:36 AM

HP Recommended

@Pabs2, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

  • What is the Operating System installed on the computer?
  • Are you able to make photocopies on the printer?
  • Which application are you trying to print from?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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