Complaints

[DAC76]

I been paying a subscription for 8 years for ink that I barely use. My printer is not plugged in as I rarely use it. I bought my own ink and tried to print but it isn’t working.  I have now been told that because I have a subscription I can’t use the printer until it ends! I am extremely frustrated as I was not aware of this condition and it was not clear to me when I purchased the printer 8 years ago. I want to speak to someone about it but your phone line consultants cannot help and put the phone down. I feel my money has been taken and a service not provided or made clear and now I am asking for help I have been left high and dry with a printer that is of no use to me as it won’t work.

[A_Gayathri]

Hi @DAC76,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.