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‎07-15-2026 10:03 AM - last edited on ‎07-15-2026 12:56 PM by Level 16

HP Recommended

I'm trying to connect our HP OfficeJet Pro 9130e (Product No.: 404M5B, Serial No.:

>Do not include the product serial number or any private information<.

) to the HP app (on both Android and iOS). The PIN printed on the printer cover is rejected by the app; two of my colleagues were also unable to enter it when they tried to connect the printer in the app they installed on their phones.

 

  • The printer is connected to the network via ethernet.
  • The printer can be found by the HP app.
  • Only registering to the printer fails , the app complains about a wrong PIN and asks to try again.
  • Restarting the printer did not help.

 

This makes it impossible for me to use our Instant Ink subscription.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2026 05:52 AM

HP Recommended

Solution

For everyone else having this problem.

I my case the problem was

  • I had already logged into the printer's webserver and changed the password there (to something that is not 8-numeric-digits).
  • This new password seems to have overridden the PIN for the app also.
  • The app is too stupid and does not recognize this possibility, that's why it still asked for the hard-coded PIN.

How to solve the problem

  • Log into the printer vie the webserver.
  • Change the password to the stupid 8-digit PIN, and save.

Result

Now the app can connect to the printer. The 8-digit PIN is accepted, likely because it is now the same as the password.

 

View solution in original post

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2 REPLIES 2

‎07-16-2026 02:00 PM

HP Recommended

Hi @is_2026 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand how bad it must be that the HP App is detecting your HP OfficeJet Pro 9130e, but the printer PIN is not being accepted, preventing you from registering the printer and using your Instant Ink subscription. I'll be happy to help you troubleshoot this issue and work with you to get the printer successfully connected.

 

Could you please share the exact error message displayed in the HP App, along with a photo of the screen showing where you obtained the printer PIN? This will help me better understand the issue and assist you more effectively.

 

https://support.hp.com/ca-en/document/ish_3259778-1993151-16 

 

Take care and have an amazing day!

I'm an HP Employee.


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Reply
Was this reply helpful? Yes No

‎07-17-2026 05:52 AM

HP Recommended

Solution

For everyone else having this problem.

I my case the problem was

  • I had already logged into the printer's webserver and changed the password there (to something that is not 8-numeric-digits).
  • This new password seems to have overridden the PIN for the app also.
  • The app is too stupid and does not recognize this possibility, that's why it still asked for the hard-coded PIN.

How to solve the problem

  • Log into the printer vie the webserver.
  • Change the password to the stupid 8-digit PIN, and save.

Result

Now the app can connect to the printer. The 8-digit PIN is accepted, likely because it is now the same as the password.

 

Reply
Was this reply helpful? Yes No
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