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‎07-15-2026 10:03 AM - last edited on ‎07-15-2026 12:56 PM by Level 16

HP Recommended

I'm trying to connect our HP OfficeJet Pro 9130e (Product No.: 404M5B, Serial No.:

>Do not include the product serial number or any private information<.

) to the HP app (on both Android and iOS). The PIN printed on the printer cover is rejected by the app; two of my colleagues were also unable to enter it when they tried to connect the printer in the app they installed on their phones.

 

  • The printer is connected to the network via ethernet.
  • The printer can be found by the HP app.
  • Only registering to the printer fails , the app complains about a wrong PIN and asks to try again.
  • Restarting the printer did not help.

 

This makes it impossible for me to use our Instant Ink subscription.

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1 REPLY 1

‎07-16-2026 02:00 PM

HP Recommended

Hi @is_2026 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand how bad it must be that the HP App is detecting your HP OfficeJet Pro 9130e, but the printer PIN is not being accepted, preventing you from registering the printer and using your Instant Ink subscription. I'll be happy to help you troubleshoot this issue and work with you to get the printer successfully connected.

 

Could you please share the exact error message displayed in the HP App, along with a photo of the screen showing where you obtained the printer PIN? This will help me better understand the issue and assist you more effectively.

 

https://support.hp.com/ca-en/document/ish_3259778-1993151-16 

 

Take care and have an amazing day!

I'm an HP Employee.


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