Connecting to HP Insta-Ink

[Cracker727]

I have an HP Officejet Pro 8620 that has been on "HP Insta-Ink" for for over 6 months working fine. About 3 weeks ago I started getting the "Not connected to the internet" message every time I want to print. Nothing has changed. Same internet provider, my computer connects to the internet just fine. I have checked for drivers and added any that popped up. My Windows 11 account is also current. My printer has been working just fine. Since my printer is out of warranty, it seems that my only choice is to cancel my "Insta-Ink Account" and return to using locally purchased ink cartridges. Any ideas before I move in that direction?

[Nal_NR · Accepted solution]

Hi @Cracker727,

Welcome to the HP Support Community. 

I'd like to help!

Try rebooting the devices - 

1) Turn off the Router, Printer, and computer/ mobile devices.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the computer/ mobile devices.

Update the firmware of the printer. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, try re-enabling the Web Services -

To remove Web Services, complete the following steps:

1. From the printer control panel display, touch (HP ePrint), and then touch Settings.

2. Touch Remove Web Services.

Restart the router and the printer. 

To set up Web Services, complete the following steps:

1. Make sure the printer is connected to the Internet using either an Ethernet or wireless connection.
2. From the printer control panel, touch (print apps) or (HP ePrint).
3. Touch Yes to accept the Web Services terms of use and enable Web Services.
4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

This will print a new eprnint.com email address. The first part before the @ is the claim code. 

Login to your Instant Ink account using this link > Click on the notifications or the bell icon and then click on Add Printer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Cracker727,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Cracker727]

After following each of the steps and turning everything off and then on,, unplugging and plugging I was finally successful in getting the printer to connect to HP Instant Ink and able to print again without having to go to the printer and push the connect button on the screen. Thanks for your suggestions.

[Nal_NR]

Hi @Cracker727,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. Have a good day.