Continuing charges after cancellation by phone with representative

[Martyjll]

I canceled my Instant Ink subscription by phone with an HP representative. It was several months ago, and I’ve recently realized that you’ve continued to charge me via PayPal. This is not the quality of customer service I expect from HP! I believe you owe me a refund. I do not remember when I called, but you should have a record of my call from Edited

Sincerely, 

Martha Leff

[VikramTheGreat]

Hi @Martyjll,

Welcome to the HP support community.

We’re really sorry to hear about your experience and for the inconvenience this has caused. We appreciate you bringing this to our attention.

To help us review the situation and check the billing activity on your Instant Ink subscription, we’ll need to locate your account details. Please share the following information privately (do not post it publicly here):

• Your Instant Ink account email address or Instant Ink ID
• The PayPal email used for payments (if different)

Once we receive this information, our Instant Ink team can verify your cancellation record, review the payment history, and guide you through the refund process if applicable.

Thank you for your patience. We’ll do our best to resolve this promptly once we can access your account details.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support