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‎04-17-2023 06:49 PM - last edited on ‎04-19-2023 05:28 AM by HP Administrator

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer

After replacing the toner cartridges, a notice popped up on the control panel saying ink cartridges installed and the OK button. Nothing happens when I press the OK button. I restarted it and the same thing happened. 

2 REPLIES 2

‎04-19-2023 04:12 AM

HP Recommended

Hi @LauraCurtiss,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:


- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer. 

- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) on the unit. 

- Are you able to print by ignoring the ok button?


Take care and have a great day ahead.

Rainbow23 - HP Support.
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‎05-03-2023 11:21 AM

HP Recommended

Hi there,

 

I hope you are doing well. We never heard back regarding the product details. I will be closing this case for now. If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

 

Take care and have a great day ahead!

Rainbow23 – HP Support.

Rainbow23 - HP Support.
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