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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jessymisol
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Cyan Color not printing

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HP Officejet pro 6968 all in one

Cyan color is not printing, I have tried several times to clean heads, cartridge, reinstalled software etc, when printing status cyan color does not show on report but ink levels shows there is cyan ink.  I think I need a new cartridge

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asmita6658
HP Support Agent
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Hi @Jessymisol

 

Welcome to the HP Support Community. I'd be happy to assist you with the ink cartridge error. 

 

Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge
 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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asmita6658
HP Support Agent
HP Support Agent
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Thanks for replying @Jessymisol

 

Upon checking your account, I see that there's an error related to - "Printer not found". Looks like the Web-Services got disabled. 

 

Please try these steps for a new claim code - 

 

Remove Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services

 

Reboot the router and the printer.

 

Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup .

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select Install Automatically (Recommended) or Alert When Available.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

Once you have the new claim code, login to your Instant Ink account > click on the bell icon or the notifications icon and "Add printer now". 

 

Keep me posted. 

Asmita
I am an HP Employee

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