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‎07-12-2023 09:36 PM

HP Recommended
Operating System: Microsoft Windows 11

Cannot get blue cyan to print.  have run the printhead cleaning cycles several times, aligned the print head, wiped the contacts, and disconnected power for 60 sec.  Then I installed a new print head and all results are the same.

2 REPLIES 2

‎07-14-2023 01:14 AM

HP Recommended

Hi @lolagranola,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you have performed all the steps from this document and still having issues, then either the cartridges are faulty or the printer needs to be checked. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎07-22-2023 03:33 PM

HP Recommended

It's a habitual problem. I had all the same issues as you and contacted HP support. Eventually I was sent a refurbished replacement printer. The cyan worked for about a year in the replacement printer but now no longer. Debating right now if it's worth it to contact HP again for another replacement or just to buy a totally different printer.

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