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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎09-20-2022 01:09 AM - last edited on ‎09-20-2022 07:01 AM by Retired

HP Recommended
Product: HP ENVY 6030 All-In-One Printer

Hallo. I am enrolled in Instant Ink Program, but the multi-color I have received at home is defective and it is not working in my printer (Error E0). How can I open a request to HP for the replacement of the defective toner with a new one? I haven't found any HP channel to issue this request.

4 people had the same question
3 REPLIES 3

‎09-20-2022 11:13 AM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.  

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎09-21-2022 07:24 AM

HP Recommended

Hi @gcasti,

 

Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎09-24-2022 11:02 AM

HP Recommended

Hi @gcasti,

 

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

 

Have a great day!

Elohi_NR
I am an HP Employee
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