Defective tri-color cartridge 62 recently received with my Instant Ink subscription

[DaveP1920]

I need a replacement cartridge.

I do have an Instant Ink subscription, and this is the most recent cartridge that was sent to me.  

Almost immediately would not print correctly and upon closer examination, I see that it is missing a "contact" point.  (see photo attached)

Please send me another ASAP. 

[VikramTheGreat]

Hi @DaveP1920,

I understand you’re having trouble with the newly received cartridge due to a damaged chip, and I’m so sorry you’re dealing with this — I know how frustrating it can be when something new doesn’t work as expected.
 

It sounds like you’re looking for a replacement Instant Ink cartridge. I’m here to help with that. Please help us with the Printer serial number the product number or an Instant Ink ID in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.
 

VikramTheGreat

HP Support

[DaveP1920]

Nowhere do I see a "Private Message" icon.  

When I click on your link to take me to my "private messages", I get a red bar that says:

"You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

Return to my original page"

Nor is there a method to click on your NAME to forward the information you requested.  

[VikramTheGreat]

Hi @DaveP1920,

Thank you for reaching back. My apologies, it looks like the feature was disabled, it's been enabled.

Please help us with the Printer serial number, the product number or an Instant Ink ID in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support