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‎10-23-2021 08:41 AM

HP Recommended
Product: HP ENVY 5020
Operating System: Microsoft Windows 10 (64-bit)

I have cancelled my printing plan. Now I want to delete my account to make a new one. I can't select a new plan. My old cartridges are empty and the ones I received from my plan doesn't worl because my printer is being displayed off line. The helpdesk tried to help me, but still no solution and I still can't print.

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3 people had the same question
4 REPLIES 4

‎10-26-2021 11:04 AM

HP Recommended

Hi @José05,

 

I'd like to help!

 

I understand you would like to delete your instant ink account.

 

Unfortunately, the instant ink account cannot be deleted, you can create a new account but will not be able to delete the old one.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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‎10-28-2021 05:03 AM

HP Recommended

Ok thanks. I don’t want to make a new account due to the problems I had. And if the account can’t be deleted my problems are solved.

 

Thanks!

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‎10-28-2021 11:10 AM

HP Recommended

You're welcome 🙂

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

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‎10-29-2021 01:27 AM

HP Recommended

I cannot access my ho smart account because my email is wrong and can’t edit anything but also cannot create another as my number and name are being recognised, if I can’t access my account or user name because the email is wrong and an account is taking g payment and I can’t cancel it what can I do?

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