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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SMMM65
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Deskjet 2620 Instant Ink blinking light, cant turn it off, different messages etc

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Deskjet 2620
Mac OS X 10.11 El Capitan

My printer wont print. The ink light is flashing altho I printed an info page & there is lots of ink. At one point it said an unauthorised cartridge was installed (not true). It had been printing fine & stopped one page short of finishing a job. Now it is not possible to turn the printer off, except by unplugging. I have tried resetting by holding two buttons down. I have taken out the cartridges & cleaned them, several times .Following HP online support,  I have tried resetting the printer on my computer, but now I cannot re-install the printer. The computer says the printer is not available. Any advice would be most welcome !

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TEJ1602
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@SMMM65, Welcome to HP Support Community!

 

Follow the steps below to isolate and resolve the issue-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Also, perform the steps from the document Blinking Lights.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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SMMM65
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Thank you for your reply. I downloaded the firmware update but the Device Discovery cannot find the printer & I dont know how to enter the address manually, so have got no further.

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SMMM65
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Please can you offer further assistance, as I havent solved the problem... see above.

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TEJ1602
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@SMMM65

 

This requires remote assistance.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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SMMM65
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The site just sends me in circles, virtual assistant, common problems resolved etc. I need an actual person to tell me what to do, as mine is clearly not a common problem.  Is it the case that, as the warranty has expired, I cannot get actual help & must throw out the printer ?

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TEJ1602
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@SMMM65

 

If the warranty is expired, replacing the printer is the only option.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
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SMMM65
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Thank you for your reply but I am extremely disappointed. If it was actually broken, it would be a different matter. The printer works fine & I can print out the perfect Info sheet. The problem lies in the laptop recognising the printer, while updating the firmware ... a small problem for someone more techy than me ! I have probably printed about 50 sheets of paper in total, from new,  & to be told now to throw it away is infuriating. Built-in obsolescence !  HP has always been my go-to brand , but not any longer. 

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