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Microsoft Windows 11

My Deskjet 2755 is not printing black after I have replaced the ink cartridges for the first time. It was working beautifully on its initial setup! I have an instant ink subscription (not sure if that matters) and am using those new cartridges. I have tried taking out the new cartridge, putting the old one back in, putting in the new one. Tried taking out the new cartridge, turning it off, waiting 10 minutes, putting the new cartridge in and turning back on. I am "printing" lots of blank pages. I tried troubleshooting this a few months ago and got charged for all the alignment and test pages that were faulty. How do I fix it??

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Hi @MaraTC,


Welcome to the HP Support Community


I understand that you are unable to print in black. I'd like to help!

to provide an accurate solution I need a few more details:

Which color option did you change before the issue occurred?
Does the grayscale option under printer preferences work, to print in black?


Here's a list of steps that should help:


Step 1: Use genuine HP cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.


Step 2: Check the estimated ink levels

Check estimated ink levels to see if any ink cartridges are critically low or empty.


Step 3: Replace any low or empty cartridges

Replace any critically low or empty ink cartridges, and then try to print again. Skip this step if all ink cartridges display full ink levels.


Step 4: Make sure the ink cartridges are properly vented and seated correctly

Check the vents on the top of the ink cartridges. If they are clogged or obstructed, the ink cartridges might not work properly, which can affect print quality.


Step 5: Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.


Click here for details on each step and more


Let me know how that pans out, 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee
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