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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎10-12-2019 04:35 AM

HP Recommended

When I put new cartridge in an orange light comes on like it's not communicating with the printer. I have tried everything..I can't even seem to order a new one on here!?

2 people had the same question
8 REPLIES 8

‎10-12-2019 12:10 PM

HP Recommended

You can just use 63/302 ink cartridges because different cartridges numbers for the same printer model are regionalized for a different region of the world. You need to chose what ink cartridge # you need according to your current location on the globe.

 

If your printer used 63 ink cartridges then you must continue to use 63 ink cartridges if you have moved to another part of the world, and 63 are unavailable, then you need to use 302 inks and regionalize printer to accept 302 ink cartridges.

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne... 

 

You cant combine 63 and 302 at the same time.

 

 

 

 




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‎10-12-2019 12:27 PM

HP Recommended

Hi

I have not moved house or country since this problem, nothing has changed. The number on top of the cartridge literally says 63/302 just as the same as the empty one that ran out of ink.

What is wrong please?

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‎10-12-2019 12:33 PM

HP Recommended

If you are using a non-original cartridge that might be the problem. You can ask for a replacement from the seller if you still have proof of purchase.

Original HP ink cartridges can have 63 or 302 number on them, but not both, as far as I know.

 




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‎10-12-2019 12:40 PM

HP Recommended

 I purchase these direct from HP with a payment each month so they are delivered when my printer tells them I'm running low.

Any ideas? I'm so confused. The cartridge clearly says 63/302!

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‎10-13-2019 08:21 AM

HP Recommended

Me too......  Suddenly found "Remove and reinstall indicated (?) ink cartridge, "   $29 store bought cartridge works but not instant ink anymore.  Cannot find any help.   Spent hours on this.   Any recommendations or just buy another printer.  Suggestions welcome

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‎10-13-2019 11:14 AM

HP Recommended

Is there anyone on here that works for HP?? I'm in the UK by the way.

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‎11-11-2019 01:22 PM

HP Recommended

remove and reinstall ink cartridges    Color ink cartridge from instant ink    Is anyone there?

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‎11-11-2019 01:27 PM

HP Recommended

I have the same problem.    Did you ever get any help

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