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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP Recommended
HP ENVY 6432e All-in-One Printer
Microsoft Windows 11

I left Instant ink because it printed out gibberish and nearly emptied my paper cartridge. Since leaving my printer is in a serious mess. Problems with connecting on line, printing, etc. Hours trying to sort it out. HP help really useless.

3 REPLIES 3
HP Recommended

Hi @Frppb,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with printing on your printer.

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- May I know which cartridges are you using with the printer now?

- May I know which application you are using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

FAO Irwin6

Let me start by stating that it will require a minor miracle to restore my confidence in Hp products. I am beyond fed up with trying to get their printer to work and this is not the first time I have been down this road with HP. I’m beginning to think that if you buy HP it will soon  become broken down junk. It makes me very suspicious that this problem started when my contract with HP Instant Ink ended. Exploration of YouTube regarding HP seems to give some credibility to this 

I have continued to use  HP 67/305 ink cartridges. I can’t find an SKU number on the as the term SKU is nowhere to be found and the video was not helpful. To compensate I will list whatever numbers or info I was able to obtain. 

Printer HP Envy 6400e

PIV 223R3B

PIN 88176060

FPU 223R3-64014

Print Cartridges HP 67/305

I have a serial number but have been instructed in your email not to include it. 

My printer was working on and before 12/6/24

I print  documents from Word (at least 90%) and from Notes app. 
I print from a HP Laptop, (HP again, God help me!) and  an iPhone and iPad . 
I have not made any changes to my printer. However, In the course of trying to get the printer working again I had to re-establish a wireless connection. (Not an easy task) once I succeeded in doing this I was confronted with the message E0 to say there is now a problem with the ink cartridges. I removed the cartridges and cleaned them. The problem still persists. I have wasted hours on this junk and got nowhere. Again, I’ve nearly lost confidence in HP and, going from past experiences, would be amazed if this current process yields results but here’s hoping. 

HP Recommended

Hi @Frppb,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your printer after cancelling the instant ink service.

 

When you cancel the service:

  • You can continue printing with Instant Ink supplies until the end of your current billing cycle.
  • At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
  • Your final monthly charge comes at the end of the billing cycle.
  • The Paper Add-on service ends with your Instant Ink service.

Are you still using HP instant ink cartridges or standard HP genuine cartridges?

 

Note: HP Instant Ink is based on the pages you print, not cartridges or shipments you receive.

 

Kindly refer to the step "Cancel your account" from this link to cancel your account.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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