Did you get the promised return label from HP for your printer they determine is defective and unde

[CindyNeumann]

After six weeks and several technicians working on my printer it was determined to be the printer and not on my end. It’s under warranty and I was promised a return label would be included with the replacement. HP has really done nothing but make my life miserable with the printer 2700 e all in one with instant ink and held my printing hostage for six weeks and I got the replacement printer today and if it had a label as stated on the box it was cut out and removed. I was told to have Costco buy a label for it. Really nice and obviously not an option for me to use under hps warranty which is valid until next year 24. Why would they do this? I am only given so many days for them to receive my defective printer and the count down begins today Sept 30,2023

[Elohi_NR]

Hi @CindyNeumann,

Welcome to the HP Support Community. 

I'd like to help!

Apologies! The support here is limited to software troubleshooting. 

I would request you to contact our HP Support Engineers who should be able to sort this out. 

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Please check your inbox on the forums page for the private message.

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