Do i return the unused cartridges?

[Kassie7]

I signed up for instant ink while in nursing school due to the excessive printing and the cost of ink/paper. I have graduated nursing school now and barely print therefore no longer have a use for the program. I currently have a set of cartridges in my printer that don’t need replaced yet as well as a box of cartridges that haven’t been opened. I just canceled my subscription and from what i gather these cartridges will no longer work at the end of the billing cycle (August 30th). So my question is, do i return the unopened box of cartridges to HP? I attempted to ask the virtual assistant and that was no help. Apparently there isn’t a live person to talk to on the weekends so i figured i would attempt this. Thank you for your time!

[Anand_Andy]

Hi @Kassie7,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Subscription. Not to worry I will help you to get a resolution to resolve the issue.

To answer your question: Yes! you have to ship the ink back to the Instant Ink team once you cancel the subscription. 

You may refer to this document: HP Instant Ink - Manage your account

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[nlrp]

I have strong feelings about reusing, repurposing and recycling so when I cancelled my Instant Ink since their algorithm for sending ink left me with 1 double black and 6 color  unused cartridges,  I simply returned my unused cartridges to the return address on the original mailing package since I could not find an address on the site and the the recycling envelope made it clear that it was for used and empty cartridges.

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