Does Instant Ink Change my Account

[PerryAsheville]

Right after signing up for instant ink, besides the enrollment confirmation email, I received a second email:

Hi Perry,

The HP OfficeJet Pro 9015 All-in-One Printer (serial number: TH96R4Z020) has been removed from your HP account.

Is this an error, or something that happens after signing up for an Instant Ink subscription?

Thanks in advance!

[Deep_World · Accepted solution]

Hi @PerryAsheville,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I  understand how that second email could be confusing. Let me reassure you  your Instant Ink enrollment looks successful. I’ve checked your Instant Ink account, and I can confirm that you enrolled on 05/12/2026. The first ink shipment is already in the system and currently marked as Pending Shipping Order, so it could be on its way soon.

Regarding the email about your printer being removed from your HP account: this sometimes happens when the printer is re-associated with Instant Ink services. 

Here are a few steps to check on your instant ink account : 

Log in to your Instant Ink account and check the printer status. If it shows as Inactive, kindly switch it to Active.

Restart your printer and ensure it’s connected to Wi-Fi.

Update printer firmware to make sure it communicates correctly with HP services.

Re-add your printer to your HP account if it doesn’t appear after login.

I hope this helps.