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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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I've been in contact with support ([Personal Information Removed]) re: a very strange issue with page counts in Instant Ink. I printed 10 copies one day, and the 5 the next morning of a Microsoft Publisher file. The file is a single A5 page and I printed it via Publisher onto A4 paper, 2 copies per page.

My Instant Ink account shows that I printed 18 and 9 pages on those days.

The support technician suggested that this was due to printing double sided, but this does not appear to be the case. Also, if I was printing double-sided surely the page counts would be 20 & 10?

Can anyone confirm that printing a single page document double-sided will count as 2 pages in Instant Ink? I don't mean a document where there is a blank 'run on' page at the end, but a single page.

Additionally, is it possible that printing 2 A5 pages to a single sheet of A4 could somehow register as more pages than were actually used?

2 A5 pages printed to a single A4 sheet2 A5 pages printed to a single A4 sheet

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Hi @DocDish,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

We need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Rainbow23 - HP Support.

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HP Recommended

Hi @DocDish,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

We need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Rainbow23 - HP Support.
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@Rainbow23 has confirmed that printing a single sheet document double-sided will count as 2 sheets printed on Instant Ink.

 

Thank you!

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