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‎12-06-2019 01:28 PM

HP Recommended
Operating System: iOS

Doesn’t print claim code

4 REPLIES 4

‎12-06-2019 01:33 PM

HP Recommended

Could you let us know your printer model?

 

Is the printer connected to the wireless network, iwth the blue wireless light solid lit?



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‎12-06-2019 01:43 PM

HP Recommended

Blue wireless light keep flashing 

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‎12-06-2019 01:44 PM

HP Recommended

Printer model is hp 2620

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‎12-06-2019 01:47 PM

HP Recommended

Thanks,

Follow 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app' below to connect the printer to your network

https://support.hp.com/us-en/document/c05987925

 

Once connected, with a solid blue light, print a printer status report by holding the cancel button for 3 seconds and locate the IP Address within the Connectivity section.

Type that IP into any browser to access the EWS page of your printer, then enable Web Services and a report should print with a claim code.



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