Double Billing?

[DoublBilling]

Any one else experience difficulty getting a refund when charged a monthly fee under old plan after switching to new annual plan?

[Deep_World]

Hi  @DoublBilling,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I hear your concern about the charges as you have explained after moving to a new plan.

Could you let me know:

• The model of your HP device linked to the subscription.
• The date you switched from monthly to annual billing.
• If you received a confirmation email for the annual plan.

Here are a few quick checks you can do right away:

1. Sign in to your HP account and open Services & Subscriptions to confirm which plan is currently active.
2. Review your billing history in the account dashboard to see if both charges are listed.
3. Double‑check if you might have more than one HP account or payment method linked, which might have caused double billing.

For more detailed guidance, you can also visit this HP support page:  HP Instant Ink account subscription, billing, and cancellation  - Click here .

I hope this helps.