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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎01-26-2025 07:15 PM

HP Recommended
Product: HP ENVY 5070 All-in-One Printer

Hi I recently re activated my printer which I had not used for months due to financial hardship and being negative on my account. Recently tried using it but pages didn’t print at all and wasted page count, I am pretty sure you are able to see the moment when the printer finally allowed to use the ink but now I have the issue that I was charged for $15.14 twice but for what if I have not even Ben active and why twice? I understand I updated my billing info but getting charged twice, I would need a refund when I have not been using it and the month has not passed yet. Please **bleep** how we can solve this issue. Your help is appreciated.

1 person had the same question
3 REPLIES 3

‎01-28-2025 01:12 PM

HP Recommended

Hi @Ilianne,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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‎01-28-2025 04:39 PM

HP Recommended

I recently reactivated my Instant Ink account also and was charged twice - $7.46 on 1/23 and $7.46 on 1/24.

But on my account page, it says I have 1 free month and the next billing date will be 2/6.

Why was I billed twice for January after reactivating my subscription?

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‎02-01-2025 03:44 AM

HP Recommended

Hi @Ilianne,

 

Thank you for your reply! 


Let me check the billing details 
 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
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