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‎05-12-2025 06:11 PM

HP Recommended

I cancelled the Instant Ink for my HP Office Jet Pro 8135e Series in March 2025.  I was told by Customer Service that there would be no more charges to my account and that the subscription would automatically cancel on April 27, 2025.

My latest Credit Card bill shows a charge for $14.97 - two times the customary monthly amount. I called Customer Service and they gave the excuse that they would only credit me only $6.73!

 

How can I get the balance of the incorrect charges returned to me?

Thanks for any help.

 

 

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1 REPLY 1

‎05-13-2025 01:51 PM

HP Recommended

Hi @BobbyH2,

 

Welcome to the HP Support Community! 

 

Thank you for bringing this to our attention, and I’m really sorry to hear about the unexpected charge.

 

To help us look into this more efficiently, could you please confirm if you were provided with a case ID during your call with Customer Service? This will help us locate your previous interaction and ensure we follow up correctly regarding the billing discrepancy.

 

Looking forward to your response so we can assist you further!

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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