• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎02-13-2026 02:46 PM - edited ‎02-13-2026 02:47 PM

HP Recommended

I received a notification email today that I was getting close to my page count for  my monthly account. This seemed impossible to me so I went to the site to check out the Print History for this cycle. The page count is completely wrong, and if this is not resolved quickly,  I will cancel this subscription. I work from home, so I can pretty easily count how many pages I print in a day. Just to give an easy example for today, the dashboard says that I printed 24 pages on February 13 through 8:14pm. That's today, and it's only 4:43pm. I have printed 1 page today. Where is it getting 24? It shows I printed 45 pages last Saturday, February 7. I wasn't even home most of the day on February 7, so there is no way I printed 45 pages. I would like a resolution immediately. 

 

I recently increased my page count because I kept going over my allotted number of pages. I didn't think too much about it even though it seemed hard to believe I would go over every month. This is now making me question the prior 5 months where I should've trusted my instincts. I am very suspicious of the "convenience" of this program now.

Tags (1)
Reply
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->