E0 error Ink cartridge issue, but cant get a replacement Instant Ink as not connected via hp smart

[Yatecomputing]

HP Envy 6030 on the instant ink subscription - the printer is no longer connect via HP Smart and unable to reconnect due to the E0 error so i am unable to request replacement cartridges. I have carried out all reset options and cleaning suggestions from HP but syill have the same error. please help by sending me out some replacement cartridges or show me how to request through the website and not the hp smart app

[Dragon-Fur]

@Yatecomputing 

Welcome to the HP User Community.

Yes - Error E0 is a cartridge error.

Not sure why that would keep the printer from connecting to Web Services.  ?

HP DeskJet, ENVY 6000, 6400 Printers - Blinking Lights

Error E0

An E0 error indicates an unusable cartridge.

This condition occurs when at least one ink cartridge needs attention, is faulty, incorrect, missing, damaged, or incompatible. Reseat both ink cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary.

Regardless,

If you have not done so,

Contact Instant Ink Support to ask for help.

Contact Information provided later in this message.

What else?

You can choose to wait here in the Community for an agent to find your question and respond.

Waiting is not faster - we are not Instant Ink Support - waiting generally works.

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Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

HP Instant Ink - Manage your account

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How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

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[Yatecomputing]

Thankyou for your response and i am aware that the issue with E0 is a cartridge error. However there is nowhere within the instant ink support area to ask for replacement cartridges if they are faulty. the live chat is a bot and does not get to allow you to ask for replacements.

[Dragon-Fur]

@Yatecomputing 

You are welcome.

I have never used Live chat for Instant Ink support (no subscription).

"Live chat" is not live if the other side is a "bot" in my opinion.

I was not aware that calling the support phone number might connect you to  Chat with a bot.

Don't know if it would work for Instant Ink - I believe "WhatsApp" is available in your region.

HP maintains an agent staffed presence in WhatsApp.

OR

Wait here for an agent that can access your private information and assist.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"