E3 error, need replacement cartridges

[WordWitch329]

I had an E0 error code on my printer, so I took the cartridges out, cleaned the contacts, unplugged the printer and plugged back in after 60 seconds, replaced cartridges and error code changed to E3. I've gone through all the suggested steps and nothing is resolving it and there is no apparent cause or obstruction. How can I order replacement cartridges, because on the Instant Ink app, it says replacements can't be sent until I've resolved the error. Please advise. 

[Nal_NR]

Hi @WordWitch329,

Welcome to the HP Support Community. 

I'd like to help!

The E3 error indicates a Carriage jam. 

If you have performed all the steps from this document and still having issues, then This might require one-on-one interaction to fix the issue via remote assistance.  

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