• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 6010 All-in-One Printer
macOS 12.0 Monterey

I had an E0 error code on my printer, so I took the cartridges out, cleaned the contacts, unplugged the printer and plugged back in after 60 seconds, replaced cartridges and error code changed to E3. I've gone through all the suggested steps and nothing is resolving it and there is no apparent cause or obstruction. How can I order replacement cartridges, because on the Instant Ink app, it says replacements can't be sent until I've resolved the error. Please advise. 

1 REPLY 1
HP Recommended

Hi @WordWitch329,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

The E3 error indicates a Carriage jam. 

If you have performed all the steps from this document and still having issues, then This might require one-on-one interaction to fix the issue via remote assistance.  

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.