Enrol in instant ink in UK is redirecting me to US site

[lu333]

I have seen many similar questions in this forum already but none of the accepted solution is helpful unfortunately.

I have tried the following remedies 

- changing my account information to UK

- changing browser

- changing laptop

- using incognito mode

- always remember to change the flag icon to UK

But no matter how hard I try, the site just automatically redirected to US and force me to enter an US address which I don't have one. What a joke? The only solution that might work in this forum is creating another email address for instant ink. Not a big fan of this idea, as I want only one email address for HP, not going to create a dedicate email just for this service.

Please any other idea? Thanks!!

[Jay_G24]

Hi @lu333,

I'd like to help!

I understand when you try and enroll in instant ink instead of the UK site it directs you to the US website.

As you have already tried all the relevant steps and would not want to use a different email address.

I’d recommend you contact the HP Instant Ink phone support team(contact info can be found on the home page) in your region for further assistance.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[lu333 · Accepted solution]

I have contacted the support team over phone and get it sorted. It's sad to see this issue cannot be resolved by customer ourselves. I'm replying in case any other users who might experience the same issue, calling the customer support team might be the most effective way and better skip other suggestions if requires any effort. 🙂 Good luck

[Jay_G24]

Thank you for sharing.

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Stay safe!