Enroll instant ink

[Khordowna88]

I purchased a printer from Facebook, looks like the printer is still attached to their Hp account, I have no way of contacting them and I need instant ink

[Dragon-Fur]

@Khordowna88 

The previous owner really should have disconnected their account from the printer.

The issue can be sorted.

Reminder:  If the original Instant Ink account is still active, be prepared to prove ownership.

What to do?

Wait here for an agent to find and respond to your request.

OR

Contact Instant Ink Support and ask for help.

Reminders

Instant Ink cartridges remain the property of HP.  After the subscription is terminated, these cartridges will lock and cannot be used in any printer.

The first shipment of Instant Ink cartridges can take a while to arrive.  Plan on having ink for your printer OR plan on waiting.  Typical wait times used to be about ten days - could be longer.

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Things that are Instant Ink

Start here:

HP Instant Ink - Enrolling in HP Instant Ink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Watch the video posted on the Website

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

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Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Scroll down on the Website to Need some expert advice?
3. II Support Portal >> HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
4. The Terms of Service contract provides contact information, usually in the very first section.

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How does it work?   Contact Options?   Details / Plans / Cancel Information

Want to Cancel your Subscription?  READ HP Instant Ink - Cancel Your HP Instant Ink Service

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

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Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"