Enrolling in HP Instant Ink

[wesakidd]

Hello, I am trying to reenroll in the HP Instant Ink subscription since I have brand new ink cartridges for it and my subscription cancelled. As I try to select what plan I want, the window just freezes when I hit select plan button and nothing happens. I need to print for school and I was unaware that my ink cartridges would just stop working and now I'm stuck unable to register again. 

Thank you.

[Garp_senchau]

@wesakidd,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check your internet connection: Ensure that your internet connection is stable.

Clear cache and cookies: If you're using a browser, try clearing your cache and cookies, then restart the browser.

Use a different browser: Sometimes the issue is browser-related, so try using another browser like Chrome, Firefox, or Edge.

Restart your printer: Turn your printer off and on again. This might reset any minor glitches.

Sign into HP Instant Ink: Visit the HP Instant Ink website and log into your HP account.

Try another device: If you're still stuck, try using another device, like your phone or tablet, to access the HP Instant Ink page.

Check for updates: Ensure your printer firmware is up to date. You can check for updates in the printer's settings on the HP website or the HP Smart app.

Instant ink account management guide

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,