Enrolling laser printer in Instant Ink

[Waldengirl]

I keep getting the message, "You're almost there... complete enrollment by clicking the link." When I click on it, it says that my printer is enrolled yet when I go to my instant ink account, it only shows my Ink Jet printer enrolled. I have tried everything, including reinstalling the printer, adding a new printer, etc. I've tried completing with my phone and with my computer. My computer, phone, and printer are all on the same network. I added the Laser printer to my hp account successfully, finally, after trouble with that, too. Anybody have any suggestions?

[Sneha_01]

Hi @Waldengirl,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571

HP Support

[Waldengirl]

I'm not trying to be insulting, but are you a legitimate employee? I've been scammed before and it's not a great feeling.