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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Locked

‎11-08-2022 07:04 PM - last edited on ‎11-10-2022 04:46 AM by HP Administrator

HP Recommended

I’ve tried everything, all day long. Very frustrating. 

I just signed up with Hp Ink subscription last month and everything has been working fine until this morning after HP submitted my 1st payment, then my printer stopped working. It must be on there end, in there system because I have cold boot everything, WiFi, printer, jumped through all the hoops but the “envelope with ink drop” continues to blink and my printer will not connect. I tried to use 3 different computers, even usb and still nothing. 
HP has it locked on their end. 

HP can you please check my account I believe this is internally on your end there is a mess up.

 

Someone please help, I have no other way to print or scan my items! 

 

How do I unsubscribe and get my printer back? 
mill just buy the ink, I don’t need this. 

please help! 

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1 person had the same question
1 REPLY 1

‎11-20-2022 01:18 AM

HP Recommended

Hi @Danigirl100,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Keep me posted and have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
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