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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎10-25-2022 12:05 PM - last edited on ‎10-25-2022 02:10 PM by Moderator

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi, I've just installed my instant ink colour cartridge and I am getting a communication error between the cartridge and the printer. I have tried the following: resetting the printer, re installing the cartridges, running the cartridge cleaning tool, gently wiping the contacts on the cartridge. None of these things have solved the problem - looks like a faulty cartridge. Is there any way to resolve this issue? Or do I need to have another cartridge sent out. Thanks.

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1 REPLY 1

‎11-11-2022 04:43 AM

HP Recommended

@Ramsden

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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