Envy 5640 e new tricolour cartridge registering as empty

[Papcastle]

I’ve just installed a new instant ink tricolour cartridge but my printer now says that the cartridge is empty and needs to be replaced. I’ve taken it out and cleaned both contacts on the cartridge and on the printer, but the message is still there. How do I obtain a new cartridge when this one is faulty?

[A_Gayathri]

Hi @Papcastle,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.