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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎09-16-2022 12:08 AM

HP Recommended
Operating System: macOS 12.0 Monterey

I get the following error for the black cartridge:

 

“The indicated cartridges are not communicating correctly with the printer. If this problem persists, replace the cartridges.”

 

When I have had similar errors in the past HP have just sent me a new cartridge. How can I order one?

1 REPLY 1

‎09-20-2022 11:53 AM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.  Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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