cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BobJJP
New member
1 0 0 0
Message 1 of 2
352
Flag Post

Envy Photo 7830 Cartridge Problem (black)

HP Recommended
Envy Photo 7830
macOS 10.14 Mojave

HP Utility message:  Ink cartridge failure / Cartridge has failed/ Black Ink

 
Produktnr : Y0G50B
 
Registration date: 07/09/2018
 
(iMac, macOS Mojave version 10.14.6)
 
HP Instant Ink account
 
The Black cartridge has already been used, but it should still be almost half full. 
 
I tried three times to solve the problem as advised: black cartridge removed, contacts cleaned on cartridge and in printer, cartridge replaced.
 
Did not solve the problem. Black cartridge now removed, and uses '1 cartridge mode’ to print,  works ok.
 
I take it the fault is in the cartridge itself.
 
Please assist me to have a replacement black cartridge send to me.
 
 
Regards,
BobJJP
1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,445 1,436 1,740
Message 2 of 2
Flag Post
HP Recommended

Hi @BobJJP

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation