Envy Photo 7830 Cartridge Problem (black)

[BobJJP]

HP Utility message:  Ink cartridge failure / Cartridge has failed/ Black Ink

Produktnr : Y0G50B

Registration date: 07/09/2018

(iMac, macOS Mojave version 10.14.6)

HP Instant Ink account

The Black cartridge has already been used, but it should still be almost half full. 

I tried three times to solve the problem as advised: black cartridge removed, contacts cleaned on cartridge and in printer, cartridge replaced.

Did not solve the problem. Black cartridge now removed, and uses '1 cartridge mode’ to print,  works ok.

I take it the fault is in the cartridge itself.

Please assist me to have a replacement black cartridge send to me.

Regards,

BobJJP

[asmita6658]

Hi @BobJJP

Welcome to the HP Support Community. 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

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