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Envy Photo 7830 Cartridge Problem (black)

Envy Photo 7830
macOS 10.14 Mojave

HP Utility message:  Ink cartridge failure / Cartridge has failed/ Black Ink

Produktnr : Y0G50B
Registration date: 07/09/2018
(iMac, macOS Mojave version 10.14.6)
HP Instant Ink account
The Black cartridge has already been used, but it should still be almost half full. 
I tried three times to solve the problem as advised: black cartridge removed, contacts cleaned on cartridge and in printer, cartridge replaced.
Did not solve the problem. Black cartridge now removed, and uses '1 cartridge mode’ to print,  works ok.
I take it the fault is in the cartridge itself.
Please assist me to have a replacement black cartridge send to me.
HP Support Agent
HP Support Agent
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Envy Photo 7830 Cartridge Problem (black)

Hi @BobJJP


Welcome to the HP Support Community. 


Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

I am an HP Employee

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