Envy Pro 6458 black ink won't print. Cartridge is nearly full. Please help!

[VTPrinter]

Hello. I rarely print, but I need to today. The black ink won't print. The cartridges (black and color) are indicating that they're nearly full. How do I fix this? Please help!

[Echo_Lake]

@VTPrinter

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Does the copy print out the same way?
• What's the application you are trying to print from?
• Have you tried printing from a different application or device?

While you respond to that, let's print a Print Quality Diagnostic page –

1. Load plain white paper in the paper tray.

2. On the printer control panel, touch the Settings icon , and then touch Tools.

   The Tools Menu displays.

3. Touch Print Quality Report.

   The printer prints the Print Quality Diagnostic report.

   Figure : Example of a Print Quality Diagnostic report with no defects

   

• You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues
• Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted for further assistance.
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