08-29-2019 05:01 AM
I cleand the cartidges but now there is a error on the screen and i dont know how to fix it.
08-31-2019 11:02 AM
Welcome to HP Support community.
Make sure that the cartridges are inserted correctly
If the printer is off, press the Power button to turn on the printer.
Open the cartridge access door. The carriage moves to the access area.
Figure : Open the cartridge access door
Check the color icons on the ink cartridges and the carriage. Make sure that the color icon on each cartridge label matches the color icon on the carriage slot.
Figure : Match the colored icons
Run your finger along the top of the cartridges to check for any unseated cartridges in the carriage. Press down on any cartridge that is higher than the others to firmly snap the cartridge into its slot.
Figure : Snap the cartridge into its slot
If the cartridge does not snap into place, or does not seat properly, remove the cartridge from the carriage. Gently bend the tab away from the cartridge, and then reinsert the cartridge so that it is firmly seated into the carriage.
Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the cartridge or cause the tab to break off.
Figure : An example of gently bending the tab away from the ink cartridge.
Gently bend the tab away from the ink cartridge
Do not bend the tab more than 1.27 cm (0.5 cm)
Close the cartridge access door.
Figure : Close the cartridge access door
You cab refer this HP document for more assistance:- Click here
Let me know how it goes.
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