Create an account on the HP Community to personalize your profile and ask a question
01-01-2022 05:26 AM
Installed new HP ENVY PHOTO printer successfully linked to my windows PC, Attempted to enrol instantink via HP Smart App. Successfuly Completed plan / shipping / billing sections (eack ticked ok) . Entered pin code for the free months ink again ok. However then selected Start Paid Service to complete installation but received Error code GSS001. Looking for a solution to this problem.
01-04-2022 12:18 PM
Welcome to the HP Support Community.
Let's remove and add web services.
To remove Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch ( HP ePrint ), and then touch (Settings). 2. Touch Remove Web Services.
To set up Web Services using the printer control panel 1. On the printer control panel display, from the Home screen, touch ( Setup ). 2. Touch Web Services . 3. Touch Yes to accept the Web Services terms of setup. 4. The printer will automatically check updates and set up Web Services. 5. Touch OK when you see Web Services have been set up successfully. 6. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee