Error code GCAG001

[Loraella]

I'm trying to sign up to HP instant ink, and keep getting error code GCAG001 when trying to connect HP Ink to my printer. This is a new printer, I've never used HP instant ink before and it won't let me complete the set up, but with no explanation of what the error is or how to fix it. I've tried completing the process via computer and mobile phone, and also through the email. Could you please advise what the error code means and how to fix it?

[Irwin6]

Hi @Loraella,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with enrolling in Instant Ink.

Kindly refer to the steps on this link to enroll in the instant ink service and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Loraella]

this doesn't resolve the problem I'm having. I have tried the steps per the link. I repeatedly receive the GCAG001 error code

[Irwin6]

Hi @Loraella,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support