Error in billing and printer dead for a month now.

[KCAPE]

I bought the MFP M255dw because I occasionally need printing jobs.  I selected subscription for no more than 50 pages for $1.95 Per month.  I’ve owned the printer for 10 months now and have printed 174 pages in that time.  I keep getting billed for the most expensive program at 7.95 month.  So I need to talk to billing and the support to find out why the printer hasn’t worked for over a month now.  So I go to support and they want your hp I’d  and a description of the problem so our agents can give you the best information.  I have waited 30.minutes, a few times 45 minutes   a few times with 0 response from the agents. I am sorry I didn’t research before making this purchase .  I know it will be my lastHP purchase,

[Irwin6]

Hi @KCAPE,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing an issue with your instant ink account billing.

I apologize for any inconvenience this may have caused, I'm here to help you today.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support