Error message HP Envy Photo 7130 - remove and reinstall cartridge

[KatjavH]

Hello, 

I'm receiving the following message on my printer screen "Remove and reinstall the indicated cartridge, making sure it is correctly installed". 

I'm assuming the cartridge is empty (as I've shut down and restarted the printer and checked all the software is up to date) but have not received a new cartridge through HP Instant Ink. 

How do I go about getting a new cartridge sent asap?

Thanks in advance,

KatjavH

[TEJ1602 · Accepted solution]

@KatjavH, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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[keyvet]

I found out that the problem is the April 2019 firmware update by HP blocking you from using non-HP cartridges.  Looks like their lawyers think that they can win the upcoming court case this time !! (unlike 2016-17 case !) 

The solution is downgrading your firmware to before April 2019, and disabling the automatic updates as per below. I did this and it worked on my Officejet 8740.  This message will likely be deleted by HP & associates !!

https://support.ldproducts.com/hc/en-us/articles/360022055614-How-to-Disable-Firmware-Updates-on-Pri...

https://www.ldproducts.com/firmware-downgrade

https://support.ldproducts.com/hc/en-us/articles/360045341693-How-to-Downgrade-HP-952XL-Printer-Firm...