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‎01-28-2020 06:57 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Received message that printer will stop printing.  Would like to know what the problem is.  I belong to instaink program.  I have not received any message indicating that I am no longer in the program,  Please advise.

1 person had the same question
1 REPLY 1

‎01-31-2020 06:03 AM

HP Recommended

@Coota, Welcome to HP Support Community!

 

This could be an issue with connectivity or the web services on the printer. Let us try to isolate the issue and further resolve it-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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