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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KarenF26
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Error message using non-Instant Ink cartridge

HP Recommended
Dell Inspirion 15 5000 Series
Microsoft Windows 10 (64-bit)

I have an HP OfficeJet 5744. Had it for years and been using non-Instant Ink all this time. I declined to sign up for Instant Ink when I first got the printer. I turned it off the printer while we have been away for a few months. I just turned it on and it says:

HP Instant Ink Status

Printing with non-Instant Ink cartridge(s)

There is a problem with Instant Ink.

Visit www.hpinstantink.com

I went there but cannot find what I am looking for to solve my problem. Can you please help me?

 

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KarenF26
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Update: My husband put in the Instant Ink - color cartridge. I happened to see in Forum that if we use a non-Instant Ink cartridge, then stick with it and do not use/mix it with the Instant Ink cartridge because the program counts the number of copies, etc. It made me look at the cartridges more closely and that's when I discovered what my husband did. All is well and I am printing happily again. Sorry to bother you.

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KarenF26
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2 1 1 0
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HP Recommended

Update: My husband put in the Instant Ink - color cartridge. I happened to see in Forum that if we use a non-Instant Ink cartridge, then stick with it and do not use/mix it with the Instant Ink cartridge because the program counts the number of copies, etc. It made me look at the cartridges more closely and that's when I discovered what my husband did. All is well and I am printing happily again. Sorry to bother you.

View solution in original post

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