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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-15-2020 11:25 AM

HP Recommended
Product: Dell Inspirion 15 5000 Series
Operating System: Microsoft Windows 10 (64-bit)

I have an HP OfficeJet 5744. Had it for years and been using non-Instant Ink all this time. I declined to sign up for Instant Ink when I first got the printer. I turned it off the printer while we have been away for a few months. I just turned it on and it says:

HP Instant Ink Status

Printing with non-Instant Ink cartridge(s)

There is a problem with Instant Ink.

Visit www.hpinstantink.com

I went there but cannot find what I am looking for to solve my problem. Can you please help me?

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2020 11:50 AM

HP Recommended

Update: My husband put in the Instant Ink - color cartridge. I happened to see in Forum that if we use a non-Instant Ink cartridge, then stick with it and do not use/mix it with the Instant Ink cartridge because the program counts the number of copies, etc. It made me look at the cartridges more closely and that's when I discovered what my husband did. All is well and I am printing happily again. Sorry to bother you.

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1 REPLY 1

‎04-15-2020 11:50 AM

HP Recommended

Update: My husband put in the Instant Ink - color cartridge. I happened to see in Forum that if we use a non-Instant Ink cartridge, then stick with it and do not use/mix it with the Instant Ink cartridge because the program counts the number of copies, etc. It made me look at the cartridges more closely and that's when I discovered what my husband did. All is well and I am printing happily again. Sorry to bother you.

Was this reply helpful? Yes No
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